Newbies Having Sound Problems

Wicked_Mordecai · 12-30-2004, 01:26 PM

Ok a friend of mine has a computer, and her sound wont play at all. It was playing fine yesterday and now she's getting nothing. I had her test it by trying to play a song on her computer and she got the "audio hardware is not found or hardware is not working properly message." So, I had her scan her computer through a program that gives you the specs on your hardware and everything so I could see if she needed new sound drivers or anything. But accordin to the results I dont see any kinda sound card at all in the computer..is it on board? How can i help her fix this? Thanks! Here's a link to her results page.

http://freakshow.100free.com/belarcscanresults.htm

berks · 12-30-2004, 01:49 PM

first off welcome to PCTT!

I would go into the device manager for the computer found when you right click on the my computer icon and then select device manager.

Look under devices for anything for sound if there is a problem it should have a yellow ! by it.

You can always try to fix the problem here that it was i typically do!

Wicked_Mordecai · 12-30-2004, 07:31 PM

I asked her if there was any yellow ! beside anything listed in the sounds, video, and game controllers section in the device manager and she said no. She said there was yellow ! and ? by other things on her computer under the device manager though

Sinkalip · 12-31-2004, 01:41 AM

Is that an HP?
I seem to remember a few that had all-in-one modem/sound cards at my old job (Wake up Cirga!!). If that's the case, you can get the model # and find out the specs on their site. You should be able to D/L the driver.

edit/ NM. That was just the monitor.

Wicked_Mordecai · 01-01-2005, 02:40 AM

Anyone have any advice? And no I don't believe it's an HP either.

**greffov** · 01-01-2005, 06:34 AM

Has she installed/changed anything on the computer?

technobeast · 01-01-2005, 11:54 AM

I will once again recommend running ~Everest Home~ to detect your hardware. Then clicking on Computer->General and looking for Multimedia->Audio Adapter should show you something as a brand. And it usually even contains link to the vendor site for driver downloads. Try it and tell us what happens

Good luck

Wicked_Mordecai · 01-01-2005, 07:48 PM

as far as i know she didnt install anything new at all. the only way she even noticed the sounds were missing is because she went to try and listen to me over my microphone the one night on yahoo messanger and she couldn't hear me..then she tried playing a cd on her computer and she still wasn't gettin any audio. we checked the volume sliders and everything before we posted here so I know all of that's right

hunter234 · 01-01-2005, 08:48 PM

I agree with technobeast it sound like a hardware/driver problem If the machine doesn’t have a sound card then it is a driver for the motherboard and that will give errors in the device manager,If it does have a soundcard than it the sound card driver--Note if it does
have a sound card you might remove and replace it to reseat it I seen this to solve problems. Good Luck

12-30-2004, 01:26 PM	#1 (permalink)
Wicked_Mordecai Registered User Join Date: Dec 2004 Posts: 5	Newbies Having Sound Problems Ok a friend of mine has a computer, and her sound wont play at all. It was playing fine yesterday and now she's getting nothing. I had her test it by trying to play a song on her computer and she got the "audio hardware is not found or hardware is not working properly message." So, I had her scan her computer through a program that gives you the specs on your hardware and everything so I could see if she needed new sound drivers or anything. But accordin to the results I dont see any kinda sound card at all in the computer..is it on board? How can i help her fix this? Thanks! Here's a link to her results page. http://freakshow.100free.com/belarcscanresults.htm Last edited by Wicked_Mordecai; 12-30-2004 at 01:37 PM.

12-30-2004, 01:49 PM	#2 (permalink)
berks PCTT Administrator Join Date: Mar 2003 Location: Las Vegas Posts: 3,735	first off welcome to PCTT! I would go into the device manager for the computer found when you right click on the my computer icon and then select device manager. Look under devices for anything for sound if there is a problem it should have a yellow ! by it. You can always try to fix the problem here that it was i typically do! __________________ Vote For Us!!!

12-30-2004, 07:31 PM	#3 (permalink)
Wicked_Mordecai Registered User Join Date: Dec 2004 Posts: 5	sound problesm I asked her if there was any yellow ! beside anything listed in the sounds, video, and game controllers section in the device manager and she said no. She said there was yellow ! and ? by other things on her computer under the device manager though Last edited by Wicked_Mordecai; 12-31-2004 at 01:10 AM.

01-01-2005, 06:34 AM	#6 (permalink)
greffov Da House Nerd Join Date: Dec 1969 Location: One CPU Lane Posts: 3,512	Has she installed/changed anything on the computer? __________________ Linux virusscanner detected a virus: Windows 95 ... delete [Y/n] y ~ ~ :wq

01-01-2005, 11:54 AM	#7 (permalink)
technobeast The Grim Reaper! Join Date: May 2002 Location: Bulgaria Posts: 2,387	I will once again recommend running ~Everest Home~ to detect your hardware. Then clicking on Computer->General and looking for Multimedia->Audio Adapter should show you something as a brand. And it usually even contains link to the vendor site for driver downloads. Try it and tell us what happens Good luck __________________ Liked this post and found it helpful? Click on the image under my avatar to add to my reputation

12-31-2004, 01:41 AM	#4 (permalink)
Sinkalip Registered User Join Date: Apr 2003 Location: Under the bed Posts: 62	Is that an HP? I seem to remember a few that had all-in-one modem/sound cards at my old job (Wake up Cirga!!). If that's the case, you can get the model # and find out the specs on their site. You should be able to D/L the driver. edit/ NM. That was just the monitor.

01-01-2005, 02:40 AM	#5 (permalink)
Wicked_Mordecai Registered User Join Date: Dec 2004 Posts: 5	Anyone have any advice? And no I don't believe it's an HP either.

01-01-2005, 07:48 PM	#8 (permalink)
Wicked_Mordecai Registered User Join Date: Dec 2004 Posts: 5	as far as i know she didnt install anything new at all. the only way she even noticed the sounds were missing is because she went to try and listen to me over my microphone the one night on yahoo messanger and she couldn't hear me..then she tried playing a cd on her computer and she still wasn't gettin any audio. we checked the volume sliders and everything before we posted here so I know all of that's right

01-01-2005, 08:48 PM	#9 (permalink)
hunter234 Registered User Join Date: Sep 2002 Location: mountains of west virginia Posts: 98	I agree with technobeast it sound like a hardware/driver problem If the machine doesn’t have a sound card then it is a driver for the motherboard and that will give errors in the device manager,If it does have a soundcard than it the sound card driver--Note if it does have a sound card you might remove and replace it to reseat it I seen this to solve problems. Good Luck __________________ I beleave it's a slander to say my troubles come from chasing women. They begin when I catch them.

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