Imation 12 x 10 x 32 burner burned up by Nero Burning Rom

[Randal South]

Well I attempted to make my very first burn with Nero 5.5.1 burning rom. Thought all was ok and when i clicked on the drive, noticed that it wasn't there. I pushed the eject button and noticed the light won't even light up.
They killed him! Is this normal after running Nero?

When I tried to select the option of going from Nero Express to Nero, I got a popup screen that pointed me to the main Nero site in Germany.

Am I missing something here? Why did my drive quit working? Is it really toast? My burner was an Imation 10 x 12 x 32. It would write at a fastest speed of 4 x. I am running Windows 2000 Pro on 512 mb of ram on a 40 gb hard drive. My CD Reader is a hi-val 52 x.

I have had the most terrible time trying to get burner software to work.


Any thoughts would be appreciated.

Thanks,
RANDAL
ICQ 118179171
<bd652@scn.org>

[LPDad]

That just does not sound right, especially if your drive is fairly new. (I have had an old CDRom go out on me and it just stopped like you describe, but never a new drive)
Try going under the device manager and deleting the CDRW, then re-boot and let windows recoginize the drive and reload the drivers.

You mentioned that you have had a lot of problems in the past with burning software, would you care to elaborate???

[Randal South]

The same day I attempted to use Adaptec 4.03 and again the Imation drive was not recognized. I also tried another program called Easy Burn and came up with the same problem. I thought there might be something wrong with the drive if it weren't for the fact that the Nero Software did seem to burn the CD. I have attached a copy of both my Info test file created by Nero as well as the log file. Maybe you might see something on here that I didn't catch. Under "device manager" in Win2k there doesn't seem to be any problem -- no yellow question marks or exclamation points.

ATTACHMENTS


Nero Log:

Zeus



Windows 2000 5.0
IA32
WinAspi: File 'Wnaspi32.dll': Ver=4.71 (0002), size=45056 bytes, created 7/17/2002 9:20:56 AM
ahead WinASPI: File 'D:\Program Files\Ahead Nero 5.5.1\Nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 1/29/2003 9:37:36 PM
Nero Version: 5.5.10.15 (Nero Express)
Recorder: < Image Recorder> Version: Not available - HA -1 TA 0 - 5.5.10.15
Adapter driver: <Virtual Device> HA -1
Drive buffer :
CD-ROM: <CD-ROM Drive/F5D> Version: 3.04 - HA 2 TA 0 - 5.5.10.15
Adapter driver: <IntelATA> HA 2
Bus Type : default (0) -> ATAPI, detected: ATAPI

=== Scsi-Device-Map ===
DiskPeripheral : IC35L040AVER07-0 ER4O Ultra Port 0 ID 0 DMA: ?
DiskPeripheral : WDC WD400BB-00AUA1 18.2 IntelATA Port 1 ID 0 DMA: ?
DiskPeripheral : IOMEGA ZIP 250 51.G IntelATA Port 1 ID 1 DMA: ?
CdRomPeripheral : CD-ROM Drive/F5D 3.04 IntelATA Port 2 ID 0 DMA: ?
=======================

AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 511MB (523736kB)
Free physical memory: 55MB (56484kB)
Memory in use : 89 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Enabled (1)
Wizard: On

22.4.2003
CD-ROM (ISO)
9:02:29 PM #1 Text 0 File Isodoc.cpp, Line 7495
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : TAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

9:02:29 PM #2 Text 0 File Reader.cpp, Line 115
Reader running

9:02:29 PM #3 ISO9660GEN -11 File geniso.cpp, Line 4546
First writeable address = 0 (0x00000000)

9:02:29 PM #4 Text 0 File Writer.cpp, Line 123
Writer Image Recorder running

9:02:29 PM #5 Text 0 File Burncd.cpp, Line 3717
Turn on Track-At-Once, using CD-R/RW media

9:02:29 PM #6 Text 0 File ThreadedTransferInterface.cpp, Line 672
Setup items (original item values)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 258497 (258497) = #258497/57:26.47
relocatable, CD pos for caching/writing not required/required, no patch infos
--------------------------------------------------------------

9:02:29 PM #7 Text 0 File DlgWaitCD.cpp, Line 211
Last possible write address on media: 2147483646 (477218:37.21)
Last address to be written: 258496 (57:28.46)

9:02:29 PM #8 Text 0 File DlgWaitCD.cpp, Line 216
Write in overburning mode: FALSE

9:02:29 PM #9 Text 0 File DlgWaitCD.cpp, Line 1630
Recorder: Image Recorder;
CD type reading failed
ATIP Data: ?

9:03:14 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 824
Prepare recorder Image Recorder for write in TAO
DAO infos:
==========
MCN:
TOCTYPE: 0x0 Session Closed, CD fixated
Tracks 1 to 1:
TRM_DATA_MODE1, 2048/0x0, ISRC "", FilePos 0 307200 529709056

9:03:14 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 672
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 258497 (258497) = #258497/57:26.47
relocatable, CD pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 258497 blocks [ Image Recorder ]
--------------------------------------------------------------

9:03:14 PM #12 Phase 24 File dlgbrnst.cpp, Line 1655
Caching of files started

9:03:14 PM #13 Phase 25 File dlgbrnst.cpp, Line 1655
Caching of files completed

9:03:14 PM #14 Phase 65 File dlgbrnst.cpp, Line 1655
Burn process started

9:03:14 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1978
Verifying CD position of item 0 (relocatable, CD pos, no patch infos, orig at #0): write at #0

9:03:49 PM #16 Text 0 File ThreadedTransfer.cpp, Line 219
all writers idle, stopping conversion

9:03:49 PM #17 Phase 66 File dlgbrnst.cpp, Line 1655
Burn process completed successfully

9:03:49 PM #18 Text 0 File Scsicmd.cpp, Line 406
SCSI not using temporary buffers
20 out of 20 temporary buffers allocated


Existing drivers:
File 'Drivers\CDR4_2K.SYS': Ver=2.5 (094), size=52464 bytes, created 4/22/2003 3:17:52 PM
File 'Drivers\CDRALW2K.SYS': Ver=1.00 (1037), size=22265 bytes, created 4/22/2003 3:17:52 PM
File 'Drivers\ASPI32.SYS': Ver=4.71 (0002), size=16877 bytes, created 7/17/2002 8:53:02 AM
File 'Drivers\IntelATA.sys': Ver=6.01.008, 05/30/2000, size=118480 bytes, created 5/30/2000 12:00:00 AM (Adapter driver for src)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Nero Info Tool:
------------------:

Drive Information
-----------------
Drive : CD-ROM Drive/F5D
Type : CD-ROM Drive
Firmware Version : 3.04
Buffer Size : 128 KB
Date : ?
Serial Number : ?
Drive Letter : G:\
Location : 2:0
Mechanism : Tray
Read Speed : 48 X
Write Speed : n/a

Read CD Text : No
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : No
Read DVD-RAM : No
Read DVD-R : No
Read DVD-RW : No
Read DVD+R : No
Read DVD+RW : No
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes

Write CD-R : No
Write CD-RW : No
Write DVD-R : No
Write DVD-RW : No
Write DVD+R : No
Write DVD+RW : No
Write DVD-RAM : No
Buffer Underrun Protection : No
Mount Rainier : No
Modes : n/a


Disc Information (G:\)
-------------------
Type : - no disc inserted -


Interface Information
---------------------
Adapter 1
---------
Description : Win2000 Promise Ultra100TX2 (tm) IDE Controller

Driver
Description : System32\DRIVERS\ultra.sys
Company : Promise Technology, Inc.
Version : 2.00 (Build 3)
Description : Promise Ultra Family Driver for WindowsNT/2000

Attached Devices
Description : ID 0 (0): IC35L040AVER07-0 ER4O
Type : Disk Drive

Adapter 2
---------
Description : Unknown Adapter

Driver
Description : System32\DRIVERS\intelata.sys
Company : Intel Corporation
Version : 6.01.008, 05/30/2000
Description : Intel Ultra ATA Storage Driver for Windows 2000*

Attached Devices
Description : ID 0 (0): WDC WD400BB-00AUA1 18.2
Type : Disk Drive
Description : ID 1 (0): IOMEGA ZIP 250 51.G
Type : Disk Drive

Adapter 3
---------
Description : Unknown Adapter

Driver
Description : System32\DRIVERS\intelata.sys
Company : Intel Corporation
Version : 6.01.008, 05/30/2000
Description : Intel Ultra ATA Storage Driver for Windows 2000*

Attached Devices
Description : ID 0 (0): CD-ROM Drive/F5D 3.04
Type : CD-Rom Drive
Autorun : On


Software Information
--------------------
Operating System : Windows 2000 Professional (5.00.2195 Service Pack 3)
ASPI : Win32 Nero Aspi Library 2.0.1.59 Ahead Software AG

Description : Nero - Burning Rom
Version : 5, 5, 10, 15
Company : Ahead Software AG


Driver Information
------------------
Driver : ACPI
Description : ACPI Driver for NT
Version : 5.00.2195.4647
Company : Microsoft Corporation

Driver : Aspi32
Description : ASPI for WIN32 Kernel Driver
Version : 4.71 (0002)
Company : Adaptec

Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.00.2195.5376
Company : Microsoft Corporation

Driver : audstub
Description : AudStub Driver
Version : 5.00.2134.1
Company : Microsoft Corporation

Driver : Cdfs
Description : CD-ROM File System Driver
Version : 5.00.2195.4056
Company : Microsoft Corporation

Driver : Cdralw2k
Description : CDRAL for Windows 2000 Kernel Driver
Version : 1.00 (1037)
Company : Adaptec

Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.00.2195.4809
Company : Microsoft Corporation

Driver : Disk
Description : PnP Disk Driver
Version : 5.00.2195.5419
Company : Microsoft Corporation

Driver : dmio
Description : NT Disk Manager I/O Driver
Version : 2195.3649.297.3
Company : VERITAS Software Corp.

Driver : dmload
Description : NT Disk Manager Startup Driver
Version : 2195.3649.297.3
Company : VERITAS Software Corp.

Driver : Fastfat
Description : Fast FAT File System Driver
Version : 5.00.2195.4036
Company : Microsoft Corporation

Driver : Fdc
Description : Floppy Disk Controller Driver
Version : 5.00.2149.1
Company : Microsoft Corporation

Driver : Flpydisk
Description : Floppy Driver
Version : 5.00.2195.4326
Company : Microsoft Corporation

Driver : Ftdisk
Description : FT Disk Driver
Version : 5.00.2195.4518
Company : Microsoft Corporation

Driver : gameenum
Description : Game Port Enumerator
Version : 5.00.2195.3649
Company : Microsoft Corporation

Driver : i8042prt
Description : i8042 Port Driver
Version : 5.00.2195.4900
Company : Microsoft Corporation

Driver : idebd
Description : Intel Ultra ATA Bus Driver for Windows 2000*
Version : 6.00.002 02/22/2000
Company : Intel Corporation

Driver : IntelATA
Description : Intel Ultra ATA Storage Driver for Windows 2000*
Version : 6.01.008, 05/30/2000
Company : Intel Corporation

Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.00.2195.3649
Company : Microsoft Corporation

Driver : kmixer
Description : Kernel Mode Audio Mixer
Version : 5.00.2195.5237
Company : Microsoft Corporation

Driver : Modem
Description : Modem Device Driver
Version : 5.00.2195.3649
Company : Microsoft Corporation

Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.00.2195.4344
Company : Microsoft Corporation

Driver : NdisWan
Description : MS WAN Wrapper Network Driver (US/Canada Only, Not for Export)
Version : 5.00.2195.5241
Company : Microsoft Corporation

Driver : Npfs
Description : NPFS Driver
Version : 5.00.2147.1
Company : Microsoft Corporation

Driver : nv4
Description : NVIDIA Compatible Windows 2000 Miniport Driver, Version 3.27
Version : 5.00.2165.0327
Company : NVIDIA Corporation

Driver : Parallel
Description : Parallel Printer Driver
Version : 5.00.2195.4834
Company : Microsoft Corporation

Driver : Parport
Description : Parallel Port Driver
Version : 5.00.2195.3649
Company : Microsoft Corporation

Driver : PartMgr
Description : Partition Manager
Version : 5.00.2195.4621
Company : Microsoft Corporation

Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.00.2135.1
Company : Microsoft Corporation

Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.00.2195.4689
Company : Microsoft Corporation

Driver : PGPCFG
Description : PGPnet Virtual Identity Adapter
Version : 7.0.3
Company : Networks Associates Technology, Inc.

Driver : pgpnet
Description : PGPnet Driver
Version : 7.0.3
Company : Networks Associates Technology, Inc.

Driver : Ptilink
Description : Parallel Technologies DirectParallel IO Library
Version : 1.10
Company : Parallel Technologies, Inc.

Driver : Rasl2tp
Description : RAS L2TP mini-port/call-manager driver
Version : 5.00.2195.4052
Company : Microsoft Corporation

Driver : Raspti
Description : PTI DirectParallel(R) mini-port/call-manager driver
Version : 5.00.2146.1
Company : Microsoft Corporation

Driver : Rdbss
Description : Redirected Drive Buffering SubSystem Driver
Version : 5.00.2195.5434
Company : Microsoft Corporation

Driver : sbpci
Description : WDM Audio Miniport
Version : 5.12.01.2041
Company : Creative Technology Ltd.

Driver : serenum
Description : Serial Port Enumerator
Version : 5.00.2195.3649
Company : Microsoft Corporation

Driver : Serial
Description : Serial Device Driver
Version : 5.00.2195.5080
Company : Microsoft Corporation

Driver : Srv
Description : Server driver
Version : 5.00.2195.5426
Company : Microsoft Corporation

Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.00.2134.1
Company : Microsoft Corporation

Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.00.2195.3756
Company : Microsoft Corporation

Driver : Tcpip
Description : TCP/IP driver
Version : 5.00.2195.5267
Company : Microsoft Corporation

Driver : uhcd
Description : Universal Host Controller Driver
Version : 5.00.2195.5371
Company : Microsoft Corporation

Driver : Ultra
Description : Promise Ultra Family Driver for WindowsNT/2000
Version : 2.00 (Build 3)
Company : Promise Technology, Inc.

Driver : Update
Description : Update Driver
Version : 5.00.2195.4074
Company : Microsoft Corporation

Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.00.2195.4413
Company : Microsoft Corporation

Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.00.2195.4874
Company : Microsoft Corporation

Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.00.2195.3649
Company : Microsoft Corporation

Driver : msvcrt.dll
Version : 6.10.9359.0

Driver : msvcirt.dll
Version : 6.10.8637.0

Driver : mfc42.dll
Version : 6.00.8665.0

Driver : MSVCP60.DLL
Version : 6.00.8972.0

Driver : OLE32.DLL
Version : 5.00.2195.5400

Driver : OLEPRO32.DLL
Version : 5.0.4518

Driver : oledlg.dll
Version : 1.0

Driver : ADVAPI32.DLL
Version : 5.00.2195.5385

Driver : comctl32.dll
Version : 5.81

Driver : SETUPAPI.DLL
Version : 5.00.2195.5400


ASPI Information
----------------
System ASPI

WNASPI32.DLL : 4.71 (0002) 45056 bytes July 17, 2002
ASPI32.SYS : 4.71 (0002) 16877 bytes July 17, 2002
WINASPI.DLL : 4.60 (1021) 5600 bytes July 17, 2002
WOWPOST.EXE : 4.60 (1021) 4672 bytes July 17, 2002

Nero ASPI

WNASPI32.DLL : 2.0.1.59 160016 bytes January 29, 2003

[Cirga]

Question.. did you ever get the problem with the IRQ steering corrected? Just curious if this problem could be related.

I dont think that the new drive would have gone bad just off hte bat there.. but of course there is always an exception when you least expect it.

[Randal South]

The problem with the erroneous IRQ setting and the lack of burner identification in Nero and other programs do not appear to be related.

I ended up solving the IRQ problem by doing a reinstall of all software. I tried restoring from a backup done with the backup program that came with Win2k, but the backup consistantly restored more files than what I designated. I do recall reading a posting by another user indicating that he had the same IRQ problem and ultimately the only way to fix it was to do a full reinstall. Apparently the IRQ conflict was caused by a transient failure of the plug-n-play features of the operating system and bios.

I am not sure what to think about the problem with the Imation Burner. A disk speed utility in Nero does recognize the burner even though the burner won't light up or eject. The burner was lighting up and ejecting prior to Nero being installed. I can't imagine Nero being the problem. I did send the log and info file to Nero and am waiting to hear back from them.

One thing worth mentioning is that I encountered some problems running the Adaptec Software moments before. The adaptec software required a patch that added something to the registry. I still have the patch, but wonder if the additional registry setting may have diminished the drives ability to function with Nero or any other program? I am not sure how to reverse the registry setting. I do have a registry editor and I did go back and check the registry for any entries that may have been from the Adaptec Program. I made sure that all of the entries were removed before installing the Nero.

I am running a recent version of the aspn32.dll file.
Nero is not the only burning program that wouldn't recognize the drive -- Hot Burn Pro, Easy Burn, Adaptec and Nero Burn all wouldn't recognize the drive. However, the drive continued to read, rotate, eject, and spin prior to Nero installation.