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That just does not sound right, especially if your drive is fairly new. (I have had an old CDRom go out on me and it just stopped like you describe, but never a new drive)
Try going under the device manager and deleting the CDRW, then re-boot and let windows recoginize the drive and reload the drivers.
You mentioned that you have had a lot of problems in the past with burning software, would you care to elaborate???
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