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If you mean the Drive wont open.....under the Drive Door on the Left side, you should see a pinhole...put a paperclip or something like that into the hole till you hit the latch...the door should open.
If Windows is having problems with it...shutdown your system & unplug the cable from the back of the drive..now bootup & make sure its not showing...Defrag...shut down again & plug that drive back in again...bootup & check that it is there & working right.
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